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SECURITY
WE PROTECT YOUR DATA AS IF IT WERE OUR OWN.
TRANSPARENCY
WE USE CLEAR LANGUAGE, NO MISUNDERSTANDINGS, NO SURPRISES.
ESSENTIALITY
YOUR INFORMATION WON'T STAY IN OUR SYSTEM PERMANENTLY. IF WE DON'T NEED IT, IT WILL BE DELETED.
Privacy protection
INFORMATION ON THE PROCESSING OF PERSONAL DATA pursuant to Art. 13 of the New European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION - GDPR).
FRASIBAGS does its best to protect the privacy and security of its customers and site visitors. If you have any questions about how we protect your privacy, please email us at info@frasibags.com.
For all our services, the data controller, the company responsible for your privacy, is FRASI DI HUANG FRANCESCO, Via Erbosa 30C/2 Campi Bisenzio (FI) Italy P.I. IT06921970486.
HOW WE USE INFORMATION
We use information about you in many different ways, depending on the type of information. The following tables show in detail what we do and why we do it.
NAME AND CONTACT DETAILS
How we use your name and contact details
To send you the products you have purchased
To send you service messages, such as order updates, by email
Sending information about new offers by e-mail
Why?
To fulfill the contract with you
We have to do this to fulfill our contract with you in order to follow up the delivery
Sending information about new offers by e-mail
To keep you updated on our offers. We will send them to you only with your authorization
PAYMENT INFORMATION
Your payment details will be processed directly by PayPal or Shopify's Shop Pay. No data will be collected and stored by FRASIBAGS.
ORDER HISTORY AND SAVED PRODUCTS
Your purchases and products saved in the shopping cart for another time
How we use purchase history and saved products
To sell our products
To provide customer service and support and to manage returns
Why?
To fulfill the contract with you. The cart is essential to buy
To better manage service practices and returns/refunds
INFORMATION RELATED TO THE USE OF OUR WEBSITE
The information you give us when you browse our site, including your IP address and device type
How we use information related to the use of our website
To improve our website and your default setting options (such as language and currency)
Protecting our website
Why?
To offer you the best shopping experience possible
To prevent and detect fraud against you or FRASIBAGS and to comply with legal obligations regarding data protection
You are not obligated to provide us with any of this personal information, but if you do not do so you cannot purchase from the site and it is likely that you will not be able to take advantage of our exceptional customer experience. But this is your choice, and we respect it. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as testing our computer systems, research, data analysis, site improvement and the development of new products and services.
COMMUNICATION OF INFORMATION
We do not and will not sell your personal information (including your name, home address, e-mail address) to third parties. Your trust is very important and we believe that this is absolutely essential.
However, we must disclose your information to the following categories of companies in order to provide you with our services, as set out in this policy.
Companies that operate to enable us to send you the products you have purchased, such as payment service providers, order shipping companies.
Professional service providers, such as website hosts who collaborate with us in our activity
We may provide third parties with aggregated and anonymised information and analytical data about our customers and, before doing so, we will ensure that they cannot be identified.
COMMERCIAL COMMUNICATIONS
If you have provided authorization, we will send you commercial communications by e-mail to let you know our offers
What to do to stop receiving commercial communications from Frasibags.com
You can choose to stop receiving commercial communications from FRASIBAGS at any time.
You can do it:
From your account settings
By clicking on the "delete" link in all emails
Contacting Customer Support
At this point, we will update your profile to make sure you no longer receive commercial communications.
Interruption of receipt of communications will not affect service communications (such as order updates and sending invoices for purchases).
INFORMATION STORAGE
We retain your personal information for as long as your account exists or for as long as necessary to provide support services.
In addition, if reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraudulent behavior and abuse or to enforce our terms and conditions, we may retain some of your personal information even after you have closed your account or our services are no longer required.
YOUR RIGHTS
You have a lot of rights to your personal information:
The right to be informed when your information is used
The right to access your personal information
The right to request the correction of inaccurate personal information (also by entering the appropriate My Account)
The right to request the deletion of your data or the interruption of their use or collection
You have the right to stop receiving direct commercial communications (which you can do from My Account) and to revoke your authorisation to process data for other activities for which it is necessary at any time.
The right to request that we transfer or bring portions of your data to you or another service provider
If you want to exercise your rights, if you have any complaints or questions, please contact us.
POLICY CHANGES
We may make changes to this page from time to time, so that it complies with our data processing methods.
In the event of significant changes, we will highlight them on the website and other FRASIBAGS services or by other means of contact such as e-mail, so that you can review these changes before continuing to use FRASIBAGS.
HOW TO CONTACT US
We are always interested in the opinions of our customers
If:
Do you have any questions or suggestions related to this communication
You want us to stop using information about you
Do you want to exercise your rights above, or for complaints
Contact Customer Service, who will be happy to answer all your questions.
You can contact our privacy department by sending an email to info@frasibags.com or through Customer Service from the FRASIBAGS website.
